Customized AI-driven recommendation drives upsell
More time making food, less time on the phone
Miss less calls. Increase order conversion rate
ConverseNow is a Voice Artificial Intelligence (AI) startup automating and personalizing restaurant orders on high volume voice channels e.g. phone, drive thru, self-service kiosks. The context aware AI - Human hybrid technology takes orders autonomously in a human-like manner. AI uses anonymized abstracted machine intelligence to predict customer ordering behavior and offers highly relevant and personalized recommendations to drive upsell.
ConverseNow is the only company that provides a channel agnostic Voice AI solution by design that works on phone, drive thru, and kiosk channels alike.
The ConverseNow team brings years of experience as restaurant operators and digital transformation leaders for driving operational efficiency and revenue for restaurants.
OA is deployed at the front of the house securely as an AI powered multi-lingual digital ordering expert ("Emma" and "George") on the cloud. Emma and George are trained only once and thereafter they self-learn nuances around ordering process as they become long-term loyal digital workers for your QSR brand.
The platform uses highly nuanced speech technology, custom Machine Learning (ML) models and Emotional Intelligence (EQ) to process complex and unconstrained language used by customers while placing orders. The platform handles both order and non-order calls, answers customer questions during the process and integrates with leading restaurant point of sale (POS) systems and online ordering platforms.
The platform delivers higher order conversion rate by handling multiple calls at the same time and increases ticket size by offering highly relevant, personalized recommendations during the ordering process.
EA is deployed at the back of the house as an AI based order entry tool for the operator. In this case, AI doesn’t interact with the customer and works in the background. The platform intercepts audio from the phone or drive thru channel, listens to the operator and customer conversations, provides visual cues of fully tagged items as customers add them and prompts employees to make personalized menu recommendations based on digital order memory and customer preferences. The platform seamlessly integrates with the restaurant point of sale (POS) system while providing full menu access to the store operator so they can make changes to the order tagged by AI, as needed.
The platform works as an on-the-job training tool for an operator and reduces order to service time, drives higher order accuracy and upsell.
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Delivery, Half & Half Pizza, Credit Card Payment
Delivery, Menu Disambiguation, Cash Order
Delivery, Menu Specials, Cash Order
Delivery, Speciality, Background Noise, Order Update
Delivery, Upsell, Credit Card Payment
Pickup, Long Utterance, Credit Card Payment
To schedule a demo or learn more about ConverseNow, please fill out this form or call us at +1 512-333-2836