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Why restaurants need voice AI, not just call centers, to keep up with demand

Fast food employee talks on the phone

Key Takeaways:

  • Call centers alone aren’t meeting restaurants’ needs for cost efficiency or service quality
  • Voice AI technology has emerged as a natural evolution from call centers, supporting restaurants with virtual ordering assistants that take limitless calls at once 
  • Voice AI is becoming a critical tool for restaurants to stay profitable amidst rising costs, while also enhancing guest experience and freeing up staff to focus on fulfillment and service 

With the challenges brought on by the pandemic, businesses in many industries have started leaning on outsourced call centers for support to ensure their customer experience remains strong. This includes restaurants, which have had to pi