Shorter drive-thru lines, no more busy signals or missed calls
Shift staff focus to food prep, order fulfillment and guest service
Boost same-store sales and average ticket with dynamic upsell and greater order capture
Voice AI, or conversational AI, is the newest generation of artificial intelligence for restaurants – a huge step up from the frustrating interactions we’ve all had in the past when talking to automated phone systems. Introduced to guests as virtual ordering assistants, voice AI engages in limitless conversations at once: each with the personable, tailored approach that people expect when speaking to a team member.
Combining the ease and efficiency of online ordering with the customizable, high-touch experience of traditional drive-thru and phone conversations, voice AI automates the previously time-consuming order-taking process with remarkable accuracy. And with national and international QSR brands racing to integrate conversational AI into their operation, voice AI is sweeping the restaurant industry.
Problem: QSRs are facing historic hiring challenges amidst the great resignation while consumer demand for restaurants is surging. Operating with the quality and quick service guests expect while understaffed has proven exceptionally difficult.
Solution: Our Voice AI platform handles order-taking so staff can focus on high-value priorities like fulfillment and guest service, rather than juggling these tasks while answering the phone or tending the drive-thru order window.
Problem: Long drive-thru lines, missed calls and hurried conversations each negatively affect guest experience, and can make a long-term impact on customer loyalty.
Solution: We help shorten drive-thru lines and answer every phone call, going the extra mile in every conversation to provide the hospitality guests are looking for.
Problem: Understaffed restaurants force team members to take on more than they can handle, leading to increased stress and weaker performance.
Solution: We pick up the slack so that previously short-staffed restaurants can remain fully operational, enhancing team member job satisfaction, performance, and in many cases, staff retention and recruitment.
Problem: Most restaurants are limited by their drive-thru kiosks or number of phone lines, and can only process so many orders at once. And while team members may be trained to upsell, there are likely times when upselling simply doesn’t happen.
Solution: Our Voice AI handles limitless orders at once, so you can get as much business as your kitchen can handle. Enjoy automated, dynamic upsell every time to increase average check.
“We couldn’t do the sales we’re doing or the business we’re doing now without ConverseNow. Without the phone ringing, it’s so much nicer for the team to make pizzas and tend to customers.”
“It’s increased our ticket price. It's driven the bottom line…and for our employee value proposition, we've actually had team members leave other franchises and come to us because we use the AI service."
"There was no upfront cost. We didn't have to switch out our drive-thru base station or telephony system. We now have all of our team members singularly focused on filling orders and getting those orders right...and we're seeing an increase in average check. We even kept 2-minute drive-thru times at a time when we only had three people running the store, an otherwise-impossible task. ConverseNow even revived our phone sales, which we had to stop doing before voice AI. This will be the voice of Fazoli's going forward."