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Get to know ConverseNow

Shaping the future of restaurants

Powering our best-in-class voice AI technology is a passion for the restaurant industry and customer service, with a mission to to take artificial intelligence to the next level

Our impact on the restaurant industry

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Live in 40 states and counting

Partnering with prominent national and international restaurant chains, ConverseNow is proud to serve a growing list of partners across the US. We work with corporate-owned and franchised brands alike, tailoring our AI platform to equally serve restaurants run from a central headquarters as we do franchisees who own one, two or 200 stores and everything in between.

Leading industry partnerships

We work with many of the restaurant industry’s leading POS systems, drive-thru providers and other technology suppliers. Our growing list of industry partnerships supports the mutual goal of supporting restaurant owners, operators and staff maximize performance and take their businesses further than they ever thought possible

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Our story

ConverseNow was born from a shared dedication to the restaurant industry, restaurant staff and anyone seeking an enjoyable dining experience. Our team brings a wealth of experience across restaurants and QSR, technology and engineering, foodservice operations and customer service to solve one of the restaurant world’s biggest problems: automating high-touch and vastly complex voice orders that restaurants rely on, but don’t have the resources to process manually.

We know the stresses facing restaurant operators and staff, and created our virtual ordering assistants to serve as a digital ‘best friend’ to handle the repetitive, time-consuming task of taking orders so their team can focus on other tasks. The results were amazing from day one, reducing stress and driving bottom-line results while being well-received by customers, some who even came by with tips and gifts for the ‘person’ taking their order. Our self-learning AI has continued to evolve every day since then, now processing conversations by the millions.

Co-Founders Vinay Shukla and Rahul Aggarwal first met in college, where they found common ground as engineers. Each of them went on to make big waves in the corporate world–Vinay with UBS and Barclays and Rahul with Unilever–but a shared vision and hunger for more brought them together on a lasting entrepreneurial journey. They launched their first venture, Endeavor Software Technologies, in 2002, leading the company through a successful acquisition by Genpact in 2016. In 2018, now with decades of experience under their belts, Vinay and Rahul founded ConverseNow to take artificial intelligence to new heights. They each reside in ConverseNow’s global headquarters of Austin, TX.

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Our investors

We’re humbled to be backed by some of the most illustrious investment firms in tech, as well as some of the restaurant world’s biggest names.

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Awards & recognition

Leadership team

Vinay Shukla

Co-Founder and Chief Executive Officer

Rahul Aggarwal

Co-Founder, Chief Operating Officer, Chief Product Officer

Zubair Talib

Chief Technology Officer

Michael Leins

Chief Financial Officer

Amy Dolan

Chief People Officer

Pranav Mehra

Vice President, Engineering

Jon Dorch

Vice President, Product

Graham McAden

Vice President, Customer Success

Ben Brown

Vice President, Marketing

Wayne Moffrett

Senior Director, Platform and Implementations

Vrajesh Sejpal

Senior Architect

Dean Schmaus

Senior Director, Sales

David Miller

Director, Sales

Nicole Pittman

Director, Call Center Operations

Jason Shepard

Director, Customer Success

Jerry Kurian

Director, QA and Integrations

ConverseNow in the News

Learn more about voice AI's explosive growth

Join us as we build the future of voice-based assistants

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Vinay Shukla

Co-Founder and Chief Executive Officer

As Co-Founder and CEO, Vinay is shaping the future of restaurants and taking voice AI to new heights with ConverseNow’s groundbreaking technology. A lifelong innovator and repeat entrepreneur, Vinay has built, grown and led successful software companies for more than 20 years, each time solving unique, complex technology problems that make the most meaningful impact in work and life.

Prior to ConverseNow, Vinay co-founded Endeavour Software (with ConverseNow Co-Founder Rahul Aggarwal), an enterprise digital transformation company that was acquired by Genpact (NYSE: G) in 2016. He began his career as a software engineer, working with UBS and serving as an executive with Barclays before ‘taking the leap’ into the startup world. He holds a degree in technology from the Indian Institute of Technology in Kanpur and currently resides in Austin, TX.

Rahul Aggarwal

Co-Founder, Chief Operating Officer, Chief Product Officer

As Co-Founder, COO and CPO at ConverseNow, Rahul brings three decades of operational and product experience to reshape the way top QSR brands utilize high-volume voice channels. He leads world-class teams across engineering, product, customer success and HR, allowing ConverseNow’s technology and infrastructure to scale at unprecedented rates.

A repeat entrepreneur, Rahul co-founded Endeavor Software Technologies (also with ConverseNow Co-Founder Vinay Shukla), a global mobile consulting firm acquired by Genpact (NYSE: G) in 2016, as well as KiCube, a cloud-based technology company. He has also served in multiple management roles with Unilever. Rahul holds a degree in Chemical Engineering from the Indian Institute of Technology in Kanpur and currently resides in Austin, TX.

Zubair Talib

Chief Technology Officer

Zubair Talib serves as ConverseNow’s Chief Technology Officer.

With a decades-long track record of growing technology companies through all stages of development, Zubair has served as Founder, CTO, CEO, Board Member, and Advisor to a multitude of software businesses. Recent roles include CEO of JobBot.ai – a conversational AI company focused on hourly recruitment, and CTO of Qu – cloud-based commerce engine for fast-casual and quick service restaurants.

Zubair holds a Masters Degree in Computer Science and Electrical Engineering from the Massachusetts Institute of Technology, as well as a Bachelors in Computer Science and Electrical Engineering, also from MIT. He currently resides in Irvine, CA.

Michael Leins

Chief Financial Officer

Michael Leins is the CFO of ConverseNow and manages all strategic and operational aspects of finance, accounting and legal.

Prior to joining ConverseNow, Michael served as CFO at RapidDeploy, a SaaS company providing next generation software to the 9-1-1 industry. He was the first finance hire and built out a finance team and global finance operation. He also played a major strategic role in raising a $40M Series B round, adding additional debt financing and driving inorganic growth through the acquisition of 2 companies.

Michael has had a breadth of finance and engineering roles which cover the gamut of fundraising, M&A and operational experience. He started his career in engineering with Dell Technologies and Sigrity, a small engineering design software startup, before attending UT McCombs to focus on finance and entrepreneurship. Michael spent 2 years in Dell’s M&A team where he worked closely with senior leaders on 5 M&A transactions worth more than $3B in aggregate value. He’s also held operational finance roles at Pivot3 and LifeSize communications where he also led FP&A, managed finance and accounting teams and raised more than $75M in funding.

Michael received his MBA from the University of Texas McCombs School of Business and his BSE in Electrical and Biomedical Engineering from Duke University. He currently lives in Austin, TX.

Amy Dolan

Chief People Officer

Amy Dolan oversees ConverseNow’s People and Culture function, responsible for the recruitment and retention of top talent across the globe, organizational effectiveness and building the company’s engaging culture into an industry-leading and award-winning program.

Prior to joining ConverseNow, Amy served as Senior Vice President, People & Culture for eight years at DialogTech, a conversation intelligence platform for marketers and sales leaders. She helped grow the organization from its startup phase to employ more than 200 team members and undergo multiple acquisitions, culminating in DialogTech’s acquisition by Invoca in 2021.

Amy also previously served with Ventas, Inc., a real estate investment company in the healthcare industry, as well as Key Energy Services and Express Energy Services, both oilfield services companies. Throughout her career, Amy has developed and championed various HR programs across several industries, with a focus on compensation and benefits, diversity and inclusion, training and development, performance management, organizational design, talent acquisition and employee relations.

Amy received her B.S. in Human Resources Development with a Minor in Business Administration from Texas A&M University. She lives in Chicago, IL, with her husband and two children.

Pranav Mehra

Vice President, Engineering

Pranav Mehra, founding member of ConverseNow and Head of Engineering, outlines the AI technology strategy and vision for our core products while leading day-to-day engineering operations and supervising product owners. His work is currently focused on AI improvements, cloud infrastructure, platform scalability and QA tools.

Pranav joins ConverseNow from Samsung, where he held various technical and management roles over ten years. Most recently, he worked on developing Bixby, the company’s first virtual voice assistant developed in-house and commercialised for the global market. He has also held software engineering positions across the telecom and IT industries. Pranav currently resides in Bangalore, India.

Jon Dorch

Vice President, Product

Jon Dorch serves as Vice President and Head of Product at ConverseNow, leading product strategy and execution. Jon and his team work to create seamless and delightful interactions between people and the brands they love, enable restaurant operators to better serve their guests, and support ConverseNow’s operations and growth. Based in Austin, Jon joined ConverseNow from Sonic, where he led digital and ecommerce at for five years as their VP of Digital. Prior to Sonic, Jon led digital and ecommerce for Whole Foods Market for four years.

Graham McAden

Vice President, Customer Success

Graham McAden serves as Head of Customer Success at ConverseNow. In addition to driving ROI with customers that are fully deployed on voice AI, Graham also oversees the teams responsible for customer onboarding, pilot, and ramp-up. His teams’ priorities revolve around delivering value and providing a seamless customer experience.

With a combination of extensive hospitality experience, including operating his own restaurant concept, and deep understanding of the food tech ecosystem, Graham brings both first-hand perspective and high-level insight to benefit ConverseNow’s customers. Prior to joining ConverseNow, Graham held leadership roles at Caesars Entertainment, Tray, and CloudKitchens. He earned his MBA at UCLA Anderson and currently resides in New York, where he greatly enjoys the robust and varied restaurant landscape.

Benjamin Brown

Vice President of Marketing

Benjamin Brown serves as Vice President of Marketing at ConverseNow, the leading voice AI platform for quick service restaurants to automate drive-thru and phone orders. Ben’s team is driving thought leadership to shed light on the fast-growing category of voice AI, empowering top QSR brands and franchise owners with the tools they need to enhance guest experience, support restaurant staff and strengthen growth.

Dedicating his career to the intersection of hospitality and technology, Ben has led digital experience at Carnival Corporation and MGM Resorts International, as well as worked with restaurant and hotel groups across nearly 60 countries. He currently resides in San Diego, CA.

Wayne Moffrett

Senior Director, Platform and Implementations

Wayne Moffett, MBA, leads ConverseNow’s Customer Onboarding Team and oversees Product Management for the company’s Customer Success support tools.

Prior to joining ConverseNow, Wayne served as Sr. Director of Engineering at Procurant, a foodservice procurement platform, and ParTech, a leading restaurant technology and hardware supplier. In these roles, he led all aspects of development and customer support for some of the world’s largest restaurant brands and grocery retailers.

A customer-first technical leader with more than 20 years of demonstrated leadership experience, Wayne has led global development and support teams in North America, Asia and Europe, delivering market-leading products and platforms across multiple industries. His innovative approach to problem-solving has produced industry-changing patents and products, such as one of the first Carrier-grade VoIP Switching solutions, as well as one of the first mobile-ready Food Safety solutions for Fortune 100 Customers such as Walmart.

Wayne received his MBA from University of Florida’s Warrington College of Business, and his Bachelor’s in Electrical Engineering from Dalhousie University in Canada. He currently resides in Palm Beach, Florida.

Vrajesh Sejpal

Senior Architect

Vrajesh Sejpal serves as Senior Architect at ConverseNow, where his team is continuously pushing the boundaries of voice AI across the nuances of food ordering. His focus on naturalness and accuracy has propelled ConverseNow’s bvest-in-class technology.

Passionate about building great AI products, Vrajesh played a key role in developing Samsung’s own voice assistant, Bixby. At Samsung, he also worked in some of the company’s advanced R&D projects involving human-robot Interaction framework. He currently resides in Bangalore, India.

Dean Schmaus

Senior Director, Sales

Dean’s team focuses on the enterprise segment of ConverseNow’s customer repertoire. His initiatives are further establishing ConverseNow as the market leader for all restaurant AI verticals including voice, drive thru and digital line busting.

Prior to ConverseNow, Dean worked at large conglomerates focused on Fortune 250 clients in a multitude of industries. From his tenure at Partech in the restaurant industry servicing the likes of Inspire Brands and CKE to his time at Dell servicing Coca-Cola, Dean has maintained a consistent focus on driving value for customers.

Dean is married with a wonderful wife and three amazing children aged 9, 7 and 4. Based in the suburbs of Atlanta, GA, Dean get involved in as many of his kids’ activities that they will allow.

David Miller

Director, Sales

David Miller serves as Sales Director for ConverseNow, where he brings more than 45 years of restaurant sales experience and hospitality knowledge to a growing team. Prior to ConverseNow, David specialized in restaurant POS system sales, managing multi-unit rollouts with prominent national and international chains. He has held management roles with MICROS, an Oracle Company, and PAR Tech among other organizations. He has also owned and operated his own POS company, where he expanded operations into new markets in the Western US. David currently resides in Ft. Worth, Texas.

Nicole Pittman

Director, Call Center Operations

Nicole Pittman serves as Director of Call Center Operations at ConverseNow. She and her team manage a collective of globally-distributed resources to drive major efficiency gains while maintaining high standards for customer experience. Nicole has spent the last 15+ years leading optimization, growth and significant customer satisfaction increases in the BPO, private and public spaces. Her passion is people, whether through volunteer outreach or professional growth and partnership. Nicole is based in Austin, TX.

Jason Shepard

Director, Customer Success

Jason Shepard serves as Director of Customer Engagement at ConverseNow, where his team is helping QSR Operators and Franchise Owners enhance guest experience, support restaurant staff and strengthen operations. With 30+ years in QSR operations, Jason has held multiple titles, including Operator and Director of Marketing. His focus has always been finding ways to improve operational efficiency, team member productivity and exceptional results for leading restaurant brands. He currently resides in Gainesville, Fl.

Jerry Kurian

Director, QA and Integrations

Jerry Kurian serves as the Director of QA and third-party integrations, leading a team that drives quality technology delivery through state-of-the-art automation. Jerry’s focus revolves around continuous upgrades to ConverseNow’s product suite, whereby restaurants and their patrons enjoy an ever-evolving AI experience. With more than 20 years of technology development and leadership experience, Jerry has worked across domains including telecom, education and social gaming. He currently resides in Bangalore, India.

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