Drive-thru is more important than ever.
Covid-19 has accelerated the enthusiasm for convenience that the channel offers with drive-thru visits up 26% from April to June this year and representing a staggering 42% of all restaurant visits.
And the future’s looking bright too, with 57% of respondents to a recent QSR study saying they would order from fast-casual restaurants more frequently if more of them had drive-thrus. But most restaurants are running drive-thru the same way they have since the ‘50s. The industry is ripe for change and there are promising examples of the opportunities for im