Skip to content

Conversational AI vs. legacy phone systems: how voice AI prevails

Conversational AI vs. legacy phone systems: customer ordering using a self service technology

Key Takeaways:

  • Voice AI solutions are a superior alternative to menu-based automated phone systems like interactive voice response (IVR), chatbots, call centers, and virtual assistants
  • Legacy phone systems can’t match the benefits of conversational AI when it come