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How AI is fueling the best customer retention strategies

Customer retention strategies: people eating at a diner

Key Takeaways:

  • Customer retention strategies are essential for restaurants’ success, and utilizing technology to bring people back through your doors is necessary to stay competitive
  • Customer loyalty programs, active customer communication and a strong social media presence are vital to earning repeat customers
  • Voice AI ordering assistants improve service speed and quality, leading to increased guest satisfaction and higher customer retention

The quick-service restaurant (QSR) industry is a competitive market with thin profit margins, so QSR operators are always on the lookout for new strategies to keep guests coming through their doors. Although first-time diners are an important revenue source, no restaurant franchise can survive without a steady flow of regulars.

Prompt and personalized guest service builds positive word-of-mouth and can lead happy diners to make repeat purchases, post glowing