AI vs. Call Center vs. Taking Orders In-Store
While online and in-app ordering have surged in popularity, phone orders remain a critical revenue source. According to a recent Statista report, ordering via phone call was actually the ‘most preferred method’ for guests to place a takeout or delivery QSR order. And even as more stores become fully staffed, managing the phones remains challenging. […]
AI is here to stay: how virtual assistants are shaping the future of drive-thru
Artificial intelligence – it seems as if the whole world has been focusing on AI due to ChatGPT’s enormous success. Within two months, OpenAI’s generative AI chatbot became the fastest-growing consumer application in history. This monumental popularity has caused an explosion of interest in AI, albeit AI is not as new as most might think. […]
Why Voice AI Is the Best Restaurant Management Strategy
Key Takeaways: Successfully operating a profitable quick-service restaurant (QSR) franchise is no simple task even under the best of circumstances, and the current economic climate promises even more challenges. Staggering labor shortages, rising food costs and stiff competition from other food-service outlets make the restaurant industry one of the most difficult enterprises to succeed in. […]
A Guide to the Restaurant AI Installation and Training Process
If you think onboarding a restaurant AI system into your operations is too complex for you, think again. We’ll break down what to expect.
How AI is fueling the best customer retention strategies
Key Takeaways: Customer retention strategies are essential for restaurants’ success, and utilizing technology to bring people back through your doors is necessary to stay competitive Customer loyalty programs, active customer communication and a strong social media presence are vital to earning repeat customers Voice AI ordering assistants improve service speed and quality, leading to increased […]
6 franchise trends that restaurant operators need to know
Key takeaways: Businesses that make decisions using sophisticated data analytics systems, like Wizardline, statistically increase their profits by 8-10% AI and automation allow QSR franchises to improve service standards by redeploying team members to fulfillment and higher-value guest interactions Digital training strategies and modernized HR practices improve employee retention and team member performance by attracting […]
Conversational AI vs. legacy phone systems: how voice AI prevails
Key Takeaways: Voice AI solutions are a superior alternative to menu-based automated phone systems like interactive voice response (IVR), chatbots, call centers, and virtual assistants Legacy phone systems can’t match the benefits of conversational AI when it comes to scalability, quality of service, sophistication, speed and intelligence A conversational AI platform increases quick-service restaurant productivity […]
AI is reshaping the most profitable fast food chains
Key Takeaways Technology has made all the difference for the most profitable fast food chains to separate themselves from those struggling through the restaurant industry’s ever-evolving challenges Technology solutions that boost sales, staff productivity, average ticket and guest experience, while requiring minimal changes to day-to-day operations, are integral for successful owners and operators Voice AI […]
Implementing cutting-edge technology is the key to franchise growth
Key takeaways: Why short-staffing hurts QSR profitability and how technology helps by giving restaurants the ability to achieve full capacity operations How the latest restaurant technologies not only increase revenue and profits but also improve guest service standards How modern back-of-house (BOH) and front-of-house (FOH) tech applications are essential for QSR operators to boost franchise […]
Why Technology is the Key to Keeping Restaurant Employees Happy
As restaurants engage in digital transformation—incorporating technology into their operations and business model—workplace satisfaction stands among the top priorities that technology adoption seeks to achieve. When used in a restaurant setting, technology can automate many of the otherwise time-consuming and repetitive tasks that lead to stress and burnout.